Zibi Kids is an online kidswear brand. Our website address is https://zibikids.com. We are the controller of the personal information collected through the Website. You can contact us at any time through our Contact page or at info@zibikids.com with questions about this policy or your personal data.

We collect information in the following ways:

• Information you give us: when you place an order, create an account, contact us, subscribe to our newsletter, leave a review or comment, or take part in a promotion, we may collect your name, email address, phone number, billing and delivery address, order details and any message you send us.
• Payment information: card payments are processed by our secure third-party payment provider, and we do not store your full card number or security code on our servers. If you choose Cash on Delivery, no card details are collected.
• Information collected automatically: when you browse the Website, we may collect your IP address, browser type, device information, pages viewed, referring website and the date and time of your visit, using cookies and similar technologies.
• Comments: when visitors leave comments, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

We use your information to:

• Process and deliver your orders, send order confirmations and shipping updates, and handle exchanges or replacements.
• Create and manage your account.
• Respond to your enquiries and provide customer support.
• Send you newsletters, offers and promotions, where you have chosen to receive them. You can unsubscribe at any time.
• Improve the Website, our products and the shopping experience.
• Detect and prevent fraud, spam and misuse, and keep the Website secure.
• Comply with legal, tax and accounting obligations.

Where privacy laws require a legal basis, we process your information because it is necessary to perform our contract with you (for example, to deliver your order), because we have a legitimate interest in running and improving our business and keeping it secure, because we must comply with a legal obligation, or because you have given us your consent (for example, for marketing emails). You may withdraw your consent at any time.

Cookies are small text files stored on your device. We use them to keep the Website working, remember your cart and preferences, and understand how visitors use the Website.

• Essential cookies: needed for the Website to function, such as keeping items in your cart and keeping you logged in.
• Comment cookies: if you leave a comment, you may choose to save your name, email address and website in cookies for your convenience. These last for one year.
• Login cookies: when you log in, we set cookies to save your login information and display preferences. Login cookies last for two days, or two weeks if you select “Remember Me”. Display preference cookies last for one year. Login cookies are removed when you log out.
• Performance and security cookies: may be used by our hosting, caching and security tools to keep the Website fast and safe.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Website works.

We do not sell your personal information. We share it only with trusted parties who help us run our business, and only as needed:

• Payment processors: to securely process your payments.
• Delivery and courier partners: to deliver your orders to you.
• Email and marketing service providers: to send order emails and newsletters.
• Website hosting, security and analytics providers: to host the Website, protect it and understand how it is used.
• Authorities and advisers: where required by law, or to protect our rights, or to professional advisers such as accountants and lawyers.

These providers may only use your information to perform services for us and must protect it appropriately. If you request a password reset, your IP address will be included in the reset email.

Pages on the Website may include embedded content such as videos or images from other websites. Embedded content behaves in the same way as if you had visited the other website. Those websites may collect data about you, use cookies, embed additional tracking and monitor your interaction with the content. The Website may also link to third-party websites. We are not responsible for the privacy practices of other websites, and we encourage you to read their privacy policies.

Comments may be checked through an automated spam detection service. If you use Gravatar, an anonymised string created from your email address may be shared with that service to see whether you have a profile picture.

We keep personal information only for as long as needed for the purposes described in this policy, or as required by law.

• Order and transaction records: kept for the period required by tax, accounting and legal rules.
• Account information: kept while your account is active. You can view, edit or delete your personal information at any time, except your username. Website administrators can also see and edit this information.
• Comments: a comment and its metadata are retained so that follow-up comments can be recognised and approved automatically.
• Marketing preferences: kept until you unsubscribe.

We use reasonable technical and organisational measures to protect your personal information from loss, misuse and unauthorised access, including secure connections and restricted access to data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. Please keep your account password confidential.