Thank you for shopping with Zibi Kids. We want your little one’s new outfit to reach you safely and on time. This Shipping Policy explains how we process, ship and deliver orders placed on zibikids.com, what to expect at each stage, and what to do if something goes wrong. By placing an order, you agree to this policy.

After you place an order, you will receive an email confirming that we have received it. Our team then checks, packs and prepares your items for dispatch.

• Orders are typically processed within 1 to 3 business days. For card payments, processing starts once your payment is confirmed. For Cash on Delivery orders, processing starts once we have confirmed your order.
• Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.
• During sales, festive seasons or periods of high demand, processing may take a little longer.
• If there is a problem with your order, such as a payment issue or an out-of-stock item, we will contact you using the details you provided.

We currently deliver within Pakistan only. We do not offer international shipping at this time. If we add new delivery locations in the future, they will be available at checkout and this policy will be updated.

Some remote areas may take longer to reach, and the courier may not be able to deliver to every address. Please contact us if you are unsure whether we can deliver to your area.

Delivery time is the time your parcel spends with the courier after it leaves us, and it is in addition to the order processing time. It depends on your city or area and the courier’s service levels.

• Any delivery estimates shown on the Website are a guide only and are not guaranteed.
• Delays can occur because of weather, public holidays, high courier volumes, security or road restrictions, or other events outside our control.
• Delivery to smaller towns and remote areas may take longer than delivery to major cities.

Shipping charges are shown at checkout before you complete your order, so there are no hidden costs. All prices are in Pakistani Rupees (PKR).

• Standard shipping: a flat rate of PKR 200 per order.
• Free shipping: available on orders of PKR 3,500 or more (after any discounts), or when you use a valid free-shipping coupon.
• Shipping charges paid at the time of purchase are non-refundable, in line with our Refund and Returns Policy.

Shipping rates and offers may change from time to time. The rate shown at checkout when you place your order is the one that applies to that order.

You can pay for your order online by credit or debit card, or choose Cash on Delivery where it is offered at checkout.

• For Cash on Delivery orders, please keep the exact order amount ready and pay the courier when your parcel arrives.
• Please check that the parcel is sealed and undamaged before accepting it and making payment.

Once your order has been dispatched, we will send you an email or message with your shipping details and, where available, a tracking number. You can follow the progress of your order at any time on our Order Tracking page or through the courier’s tracking service. Tracking information may take some time to update after dispatch.

Please make sure your name, full delivery address and mobile phone number are complete and correct when you place your order. Couriers rely on your phone number to reach you.

• We ship to the address entered at checkout. We cannot guarantee changes to the address once an order has been dispatched.
• If you notice a mistake, contact us as soon as possible. We will try to update the details if your order has not yet been dispatched.
• Zibi Kids is not responsible for delays, lost parcels or failed deliveries caused by incorrect or incomplete address or contact information.

Couriers usually call you or attempt delivery more than once. Please keep your phone available and make sure someone can receive the parcel. If delivery fails because no one is available, the address is incorrect or the parcel is refused, the courier may return the order to us. In that case, we will contact you to arrange re-delivery, and additional shipping charges may apply.

Please check your parcel when it arrives. If your order is damaged, incomplete or contains the wrong item:

• Contact us within 7 days of delivery with your order number and clear photos of the item and the packaging.
• We will review your request and, once verified, arrange a replacement of the item, subject to availability.
• Please keep all original packaging until the issue is resolved.

Replacements and exchanges are handled in line with our Refund and Returns Policy.