Zibi Kids Refund and Returns Policy

At Zibi Kids, we want every family to be happy with their purchase. Please read this policy carefully before placing an order. It explains how returns, exchanges and replacements work, what conditions apply, and how long you have to contact us. By purchasing from zibikids.com, you agree to the terms below.

Our return period is 7 days from the date you receive your order. If a product does not meet your expectations because of a size issue, or arrives defective, damaged or incorrect, you may request an exchange or replacement within this period.

Please note that Zibi Kids does not offer monetary refunds for purchased products. Once a return is approved, the product will be replaced or exchanged only. The amount paid for the original product is not refunded.

You must notify us of your request within 7 days of delivery. The 7 days are counted from the date your order is delivered to the address you provided.

• Requests made within 7 days of delivery will be reviewed and, if eligible, approved for exchange or replacement.
• Requests made after 7 days from delivery cannot be accepted.
• To help us process your request quickly, please contact us as early as possible within the 7-day period.

To be eligible for an exchange or replacement, your item must meet all of the following conditions:

• The request is made within 7 days of delivery.
• The item is unworn, unwashed and unused, and is in the same condition in which you received it.
• All original tags, labels and packaging are intact and attached.
• The item is free from stains, odours, pet hair, alterations or damage caused after delivery.
• You can provide your order number or proof of purchase.

Items that do not meet these conditions may be rejected, and we may return them to you at your cost.

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive defective, damaged or incorrect:

• Underwear, socks, swimwear and other intimate or hygiene-related clothing.
• Hair accessories, headbands and other personal accessories.
• Items that have been worn, washed, altered or used.
• Sale, clearance or discounted items.
• Items returned without original tags or packaging.

Zibi Kids operates an exchange and replacement policy only. When a return request is approved:

• The product will be exchanged for a different size or replaced with the same item, subject to availability.
• The purchase amount will not be refunded to your card, bank account or original payment method.
• Shipping charges paid at the time of purchase are non-refundable.

If the item you requested is out of stock, our team will contact you to agree on a suitable alternative.

Cancelled or undeliverable orders: if we cancel your order, or are unable to supply or deliver it, and you have already paid online by card, we will return the amount you paid to your original payment method. Cash on Delivery orders that are not delivered are not charged.

1. Contact us within 7 days of delivery through our Contact page, and include your order number, the item(s) concerned and the reason for the request.
2. Share photos if the item is defective, damaged or incorrect, so we can review the issue quickly.
3. Wait for approval. Our team will confirm by email whether your request is approved and give you the return instructions.
4. Send the item back securely packed, with all original tags and packaging, as instructed.
5. Receive your exchange. Once your returned item has been received and inspected, we will dispatch the replacement or exchanged product.

Please do not send any item back before your request has been approved. Returns sent without approval may not be processed.

When your returned item arrives, we inspect it to confirm that it meets the conditions of this policy. We will email you to confirm receipt and let you know whether the exchange or replacement has been approved or rejected.

Approved exchanges are normally dispatched within a few working days of the returned item being received and checked. Delivery times for the replacement depend on your location and the courier service.

If your order arrives defective, damaged in transit or is not the item you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item and its packaging. After we verify the issue, we will replace the item with the same product, subject to availability. Where the error is ours, Zibi Kids will cover the cost of returning and re-sending the item.